Environmental & social complaint
At OTP Group, sustainability is an integral part of our business activities and decision-making processes. We are committed to identifying, assessing, and managing environmental and social risks and impacts associated with our operations and financing activities.
We believe that responsible banking contributes to sustainable economic development by supporting business opportunities while safeguarding people, communities, and the environment. Alongside financial considerations, environmental, social, ethical, and governance factors are integrated into our business decisions, business development activities, and operational practices.
As part of this commitment, OTP Group promotes transparent dialogue with stakeholders who may be affected by the projects and programmes we finance. We provide an Environmental and Social Grievance Mechanism through which concerns, questions, or complaints may be raised and addressed.
Who can submit a concern?
Any individual, community, organisation, or other stakeholder who is directly and/or materially affected by environmental or social impacts related to OTP Group's operations or financing activities may submit a question, concern, complaint, or grievance.
How to submit a concern?
You may contact us through any of the following channels
Via email
By post
addressed
to OTP Bank Plc.
Green Program Directorate
Hungary - 1051 Budapest, Nádor utca 16.
How concerns are handled?
All concerns received through the Environmental and Social Grievance Mechanism are recorded, reviewed, and handled in a timely, objective, and confidential manner.
The Environmental & Social Manager of OTP Bank Plc., or the Environmental & Social Coordinator(s) of the relevant subsidiary, will coordinate the review and resolution of the matter, involving relevant internal departments where necessary.
Where additional information or investigation is required, the reporting party will be informed accordingly, and updates will be provided regarding the status of the review process.
Confidentiality and anonymous reporting
You are not required to identify yourself when submitting a concern. Anonymous reports are accepted and will be reviewed to the extent possible based on the information provided.
All information received through this mechanism is treated confidentially and accessed only by personnel involved in the assessment and resolution of the reported matter, in accordance with applicable legal and regulatory requirements.